Terms and Conditions
Man and a Van Pimlico Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Pimlico provides removal, man and van, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man and a Van Pimlico.
1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, man and van, transport, delivery, packing, loading, unloading, or related services provided by the Company.
1.4 "Goods" means all items, belongings, furniture, equipment, boxes, and any other property handled, transported, or stored by the Company on behalf of the Customer.
1.5 "Booking" means a confirmed request for Services accepted by the Company, whether made by telephone, online, or in writing.
1.6 "Driver and van" or "man and van" means the provision of a vehicle with one or more members of staff to carry out the Services.
1.7 "Working day" means any day other than a Saturday, Sunday or public holiday in the United Kingdom.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including loading, transport and unloading within its service area and across the UK, subject to these Terms and Conditions.
2.2 The precise scope of the Services, including the number of staff, size of vehicle, estimated duration, and any additional services such as packing, will be agreed at the time of Booking based on the information supplied by the Customer.
2.3 The Company reserves the right to refuse to carry any Goods which it reasonably believes may be unsafe, illegal, or unsuitable for transport.
3. Booking Process
3.1 Bookings can be requested by telephone or online form where available. A Booking is only confirmed when the Company has accepted it and, where required, has received any applicable deposit or pre-payment.
3.2 The Customer is responsible for providing complete and accurate information at the time of Booking, including:
(a) Full collection and delivery addresses.
(b) Details of property access, such as floor level, lifts, parking restrictions, and distances from vehicle to entrance.
(c) An accurate description and approximate quantity of Goods to be moved, including any particularly large, heavy, or delicate items.
(d) Any time constraints, building rules, or other relevant requirements.
3.3 Quotations are based on the information provided by the Customer and on normal access conditions. If the actual work differs, the Company may adjust the price accordingly, including additional charges where applicable.
3.4 All quoted times for arrival, journey duration, and completion are estimates only and are not guaranteed. The Company will take reasonable steps to keep to agreed schedules but will not be liable for delays due to traffic, weather, road closures, access issues, or other factors beyond its reasonable control.
4. Estimates and Charges
4.1 The Company may provide fixed price quotations or estimates based on hourly rates. The type of pricing will be confirmed at the time of Booking.
4.2 Hourly rate jobs will be charged from the time the vehicle and staff arrive at the collection address or at the agreed start time, whichever is earlier, until completion of unloading at the final delivery address, subject to any minimum charge period.
4.3 Fixed price quotations are based on the description of the work given by the Customer. The Company reserves the right to reasonably amend the price if:
(a) The volume or nature of the Goods differs from that originally described.
(b) Access is significantly more difficult than anticipated or involves unexpected stairs, long carrying distances, or restrictions.
(c) The Customer requires additional services or changes the scope of the work.
4.4 Additional charges may also apply for congestion charges, tolls, parking fees, or penalties incurred specifically due to circumstances at the Customer's address where no suitable lawful loading or parking arrangement has been made.
5. Payments
5.1 Unless otherwise agreed in writing, payment for the Services is due on completion of the job on the same day and before the departure of the Company staff from the final delivery address.
5.2 The Company may require a deposit or full pre-payment at the time of Booking, particularly for large moves, peak periods, or long-distance work. Any such requirement will be communicated before the Booking is confirmed.
5.3 Payment methods accepted will be advised by the Company at the time of Booking. The Customer is responsible for ensuring that sufficient funds are available to make the payment when due.
5.4 If payment is not made when due, the Company reserves the right to:
(a) Suspend or cancel Services.
(b) Retain the Goods until payment is received in full, subject to applicable law.
(c) Charge interest on overdue sums at the statutory rate in force in England and Wales.
5.5 For business Customers, the Company may issue invoices subject to credit terms agreed in advance. Invoices are payable within the period stated on the invoice. Late payment may incur additional charges in accordance with applicable late payment legislation.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving notice to the Company. The amount of notice required and any applicable fees depend on when the notice is received.
6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the discretion of the Company or transferred to a new Booking date.
6.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may retain all or part of any deposit and may charge a reasonable cancellation fee to cover costs incurred.
6.4 If the Customer cancels within 24 hours of the scheduled start time or on the day of the move, the full minimum charge or a significant proportion of the quoted price may be payable.
6.5 If the Customer is not present at the agreed time and place or is not ready for the work to commence, this may be treated as a late cancellation and may incur charges. Waiting time may be charged at the applicable hourly rate.
6.6 The Company reserves the right to cancel or rearrange a Booking due to circumstances beyond its control, such as severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer a new date or time as soon as reasonably possible, and any deposit paid for the affected date will be transferred or refunded if no alternative date can be agreed.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
(a) All Goods are properly packed, secured, and ready to be moved, unless packing services have been booked.
(b) All fragile items are specifically identified and, where possible, clearly marked.
(c) All electrical, gas, and plumbing appliances are safely disconnected prior to removal.
(d) Access is available at both collection and delivery addresses, including suitable parking arrangements in accordance with local regulations.
7.2 The Customer must obtain any necessary permits, permissions, or authorisations for parking, loading, and unloading at the addresses involved. Any parking fines or related charges that arise due to a lack of appropriate arrangements may be charged to the Customer.
7.3 The Customer, or an authorised representative, should be present throughout the move to direct the placement of Goods and to check the vehicle at the end of the job. If no such person is available, the Company will proceed using reasonable judgment, and the Customer agrees to accept that judgment as satisfactory for completion of the work.
8. Excluded and Restricted Items
8.1 The Company does not transport the following types of items:
(a) Illegal, stolen, or prohibited goods.
(b) Explosive, flammable, corrosive, or hazardous materials.
(c) Live animals or plants.
(d) Perishable foodstuffs intended for consumption.
(e) Cash, securities, jewellery, precious metals, or other high-value items unless specifically agreed in writing before the move.
8.2 If the Customer submits such items without the Company’s knowledge, the Company will not be liable for any loss, damage, or consequence arising from their transport and may remove or dispose of them as it considers reasonably necessary.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom. The Company is not a general waste carrier unless specifically stated and agreed for a particular job.
9.2 The Customer must not present for removal any household, commercial, or construction waste for disposal unless a prior agreement for removal and disposal has been made and the necessary arrangements and charges confirmed.
9.3 Items to be disposed of, such as old furniture or unwanted belongings, must be clearly identified to staff before loading. Additional fees may apply for disposal services, recycling, or trips to authorised waste or recycling facilities.
9.4 The Company will not remove or dispose of hazardous waste, including but not limited to chemicals, asbestos, paint, fuel, solvents, or clinical waste. The Customer is responsible for arranging lawful disposal of such items.
10. Liability and Limitations
10.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss or damage is limited as set out in this section.
10.2 The Company will not be liable for:
(a) Loss or damage arising from inherent defects, weakness, or pre-existing damage in the Goods.
(b) Damage to furniture or items that require dismantling or reassembly, where such work has been carried out by the Customer or a third party, or where the item’s design makes it unsuitable for moving once assembled.
(c) Damage to the internal or external structure of any property, such as walls, floors, ceilings, or fixtures, where the risk arises from restricted access, narrow stairways, low ceilings, or similar features, and the Customer has requested that work proceed despite warning of risk.
(d) Loss or damage to items packed by the Customer, unless there is clear evidence of mishandling by the Company.
10.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event within 7 days of the Services being completed. The Customer should provide reasonable details and evidence to support the claim.
10.4 Where liability is accepted, the Company’s total liability in respect of any one job will be limited to a reasonable repair cost, replacement value, or a sum proportionate to the removal charge, subject to any higher level of cover expressly agreed in writing before the move.
10.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if such losses were foreseeable.
11. Insurance
11.1 The Company maintains appropriate insurance cover in connection with its Services, as required by UK law and industry practice. Details of cover may be provided upon request.
11.2 The Customer is advised to arrange their own insurance for high-value or particularly fragile items and for any risks not covered by the Company’s policy or by these Terms and Conditions.
12. Access, Parking, and Property Damage
12.1 The Customer is responsible for ensuring safe and reasonable access to all relevant premises. This includes making arrangements for parking, obtaining permits where applicable, and informing the Company of any access restrictions in advance.
12.2 The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Customer acknowledges that some risk may be unavoidable when manoeuvring large or heavy items through restricted spaces. If the Customer instructs the Company to proceed in such circumstances, the Company will not be liable for resulting cosmetic damage to walls, floors, doors, or fixtures, provided reasonable care has been taken.
13. Delays and Events Beyond the Company’s Control
13.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control. These may include, but are not limited to, severe weather, accidents, traffic congestion, road closures, vehicle breakdowns, public transport disruption, strikes, or acts of government or authorities.
13.2 In such circumstances, the Company will take reasonable steps to minimise the effects of the delay and, where possible, will rearrange the Services at a mutually convenient time.
14. Complaints
14.1 The Company aims to provide a reliable and professional service. If the Customer is dissatisfied, they should raise the issue with the driver or team leader on the day, if possible, so that any immediate concerns can be addressed.
14.2 If a complaint cannot be resolved on the day, the Customer should submit details in writing within 7 days of completion of the Services. The Company will investigate and endeavour to respond within a reasonable time.
15. Data Protection and Privacy
15.1 The Company will collect and use personal data only for the purposes of managing Bookings, providing Services, handling payments, and dealing with enquiries or complaints, in accordance with applicable UK data protection laws.
15.2 The Company will not sell or share the Customer’s personal data with third parties except where necessary for the performance of the Services, for legal reasons, or with the Customer’s consent.
16. Variation of Terms
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking.
16.2 Any changes to the specific terms of a Booking must be agreed by both parties and, where practicable, recorded in writing.
17. Severability
17.1 If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining sections will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By placing a Booking with Man and a Van Pimlico, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
