Man And A Van Pimlico Terms and Conditions
These Terms and Conditions set out the basis on which Man And A Van Pimlico provides removal, delivery, transport and related moving services to business and domestic customers in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be fair, clear and practical, and they apply to all quotations, bookings and completed jobs unless we agree otherwise in writing.
For the purposes of these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refer to the person, business or organisation requesting the work. The phrase Man and Van Pimlico service includes any transport, loading, unloading, furniture moving, item delivery, collection, disposal assistance, waiting time and related labour agreed at the time of booking. Where a written estimate, invoice or booking confirmation contains different details, those details will apply only to the extent they do not conflict with these terms.
The booking process begins when you provide accurate information about the items to be moved, the addresses involved, access conditions, date, time, and any special requirements. We may ask for photos, dimensions, inventory details or additional context so that we can assess the work properly. Any quote given before we inspect the items is based on the information you supply, and it may change if the actual job differs materially from the description. If the service is time-sensitive, bulky, fragile, hazardous, or requires multiple workers, you must tell us before the booking is confirmed.
Once a quotation is accepted, the booking is only confirmed when we have acknowledged it and, where required, received any deposit or advance payment. We reserve the right to refuse or cancel a booking if the information provided is incomplete, misleading, unsafe, or if the requested work is outside our operational capacity. Confirmation may be issued verbally, by message or by email, and a booking reference may be provided. It remains your responsibility to check the details, including collection and delivery addresses, dates, times, parking arrangements and the scope of work.
You must ensure that someone authorised is present at the start of the job or can be contacted promptly. If we are unable to begin because of delayed access, missing keys, unavailable recipients, parking restrictions not disclosed in advance, or other customer-side issues, waiting time charges may apply. If we need to re-arrange the service due to unsafe access, incorrect information or lack of permission to enter, this may be treated as a late cancellation or a failed booking at our discretion. Any estimate of completion time is approximate and may vary because of traffic, building access, loading conditions, weather or other factors beyond reasonable control.
Payments are due in accordance with the booking confirmation or invoice. Unless agreed otherwise, payment is required on completion of the job, and we may request an advance deposit for larger or more complex work. We accept payment methods specified at the time of booking, and you are responsible for ensuring sufficient funds are available. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Additional charges may arise if the service extends beyond the original agreement, including extra labour, stair carry, waiting time, long carry distances, congestion delays, parking fees, tolls, disposal charges or unplanned additional items.
If an agreed price was based on a fixed scope, and the scope changes on the day, we may revise the price before continuing. A Man And A Van Pimlico booking is considered completed once the goods have been delivered, unloaded, or otherwise dealt with according to the agreed instructions. If you dispute any part of an invoice, you must raise the issue promptly and provide clear reasons. Undisputed amounts remain payable by the due date. We may suspend or refuse future services where previous amounts remain unpaid.
Cancellations and amendments must be made as early as possible. If you cancel after confirming the booking, we may charge a cancellation fee depending on how much notice is given and whether preparation has already begun. For short-notice cancellations, including cancellations on the day, we may charge a significant proportion of the quoted fee to cover lost time, reserved capacity and administrative costs. If we arrive at the agreed time and cannot proceed because of customer error, that may also be treated as a cancellation. Any deposit paid may be retained or offset against losses arising from the cancellation, subject to applicable law.
If you wish to reschedule, we will try to accommodate a new date, but this is subject to availability. Rescheduling may not be possible without additional charges, especially where staff, vehicles or time slots have already been allocated. We may also cancel or delay the service if there are adverse weather conditions, road closures, vehicle breakdowns, staff illness, safety concerns or events outside our reasonable control. In such cases, we will aim to offer an alternative date or issue a refund for any prepaid amount relating to the unavailable portion of the service, unless the law allows otherwise.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your belongings, but you are responsible for ensuring that items are properly packed, labelled and suitable for transport unless we have expressly agreed to pack them. We are not liable for damage caused by pre-existing defects, inadequate packaging, hidden weaknesses, ordinary wear and tear, items that are unstable or improperly assembled, or damage arising from your instructions or failure to disclose relevant information. Fragile, valuable or sentimental items should be pointed out in advance and, where appropriate, insured separately.
Our service does not include specialist handling unless agreed in writing. This means that pianos, antiques, artwork, oversized appliances, commercial equipment, glass panels or high-value items may require extra planning, extra labour, or specialist equipment. If you ask us to move items that are unsafe or unlawful to move, we may refuse without liability. We are not responsible for loss or damage caused by insufficient access, blocked pathways, poor lifting conditions, overloaded boxes, or the customer insisting that work continues despite a safety concern. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
You must also ensure that your property and the items being moved are insured appropriately. We strongly recommend that you maintain adequate insurance for goods in transit, buildings and contents. Any claim for loss or damage must be notified as soon as reasonably possible, with supporting evidence where available. We may inspect the items, packaging and location before deciding whether any responsibility arises. If we are found liable, our liability will generally be limited to the repair cost, replacement value or the price paid for the affected service, whichever is lower, to the extent allowed by law.
Waste regulations apply where the booking involves the removal, transport or disposal of unwanted items. We operate in accordance with UK waste law and expect customers to do the same. You must not ask us to remove hazardous, infectious, illegal or otherwise prohibited waste unless we have specifically agreed and are licensed or equipped to do so. Restricted items may include chemicals, asbestos, medical waste, pressurised containers, paint in large quantities, tyres, batteries, gas canisters, fridges, freezers and electrical equipment requiring special handling. If you present such items without prior agreement, we may refuse collection and charge for any wasted attendance.
Where waste is collected as part of a Man and Van Pimlico service, ownership of the waste must be transferred lawfully and clearly. You confirm that you are the owner of the waste or have the authority to arrange its removal. You also confirm that the waste is accurately described and that it does not contain hidden hazardous material. If we reasonably suspect that waste has been misdescribed, contaminated or illegally deposited, we may stop work and notify the relevant authorities where required. Any disposal fees, site charges or compliance costs may be added to the price if not included in the original quotation.
Customers must not use our service to dispose of items in a manner that breaches environmental or transport regulations. We may require details of the destination, type of waste and source of the items where necessary for compliance. If a third-party disposal facility imposes separate rules, you agree to comply with them. We may refuse any load that could expose us to regulatory risk. It is your responsibility to ensure that the service requested is lawful, and our agreement to carry waste does not create any assumption that all items are automatically accepted.
Any personal data shared in connection with a booking will be used only for arranging and delivering the service, managing payments, and maintaining business records in line with applicable law and our privacy practices. We will not disclose your information except where necessary to complete the service, comply with legal obligations, prevent fraud, or protect our rights. By making a booking, you consent to us storing essential booking information for administrative and audit purposes for a reasonable period.
We may subcontract or use additional vehicles, drivers or helpers where necessary to complete a job safely and efficiently. If we do so, we remain responsible for the overall service subject to these terms. You may not assign your booking to another party without our consent. If you are booking on behalf of a company, landlord, tenant, agent or other person, you warrant that you have authority to do so and that the information you provide is accurate and complete. Any instructions given by an authorised representative will be treated as instructions from you.
These terms, together with the booking confirmation and any written variation, form the entire agreement between the parties regarding the relevant service. No failure or delay in enforcing any right will be treated as a waiver of that right. If any part of these terms is found invalid or unenforceable, the remaining parts will continue in effect. We may update these terms from time to time, and the version applicable to your booking will be the version in force when the booking was accepted.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the services provided by Man And A Van Pimlico will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If you are a consumer, you may have additional rights under applicable UK legislation, and nothing in these terms is intended to remove or reduce those rights.
By confirming a booking, you acknowledge that you have read, understood and agreed to these Terms and Conditions, including the booking process, payment requirements, cancellation rules, liability limits and waste compliance obligations. You also confirm that the information you provide is accurate to the best of your knowledge and that you will cooperate reasonably to allow the service to be completed safely, lawfully and efficiently. These terms are designed to support a reliable and professional Man and Van Pimlico service for a wide range of moving and transport needs.